Support
Love Survivor: Zodiac Crisis is a single-player game that needs no account and can also be played offline. If something goes wrong, start with the notes below.
Images cannot be saved
On iOS, allow the app to “Add Photos” in system settings, then try again. On Android, saving images needs no extra photo permission; if it still fails, make sure the device has enough free storage and try again.
Restoring purchases and refunds
After changing devices or reinstalling, sign in with the Apple ID or Google account you used to buy, then use “Restore purchases” under “Settings” > “Purchases & leaderboards” in the app. A purchase can only be restored in the store where it was made and does not carry over between iOS and Android. Request refunds from Apple or Google; after a refund, the app removes the unlock the next time it checks online.
Ads and privacy choices
No ads are shown offline, and that never stops a match from starting. In regions where consent is required (for example the European Economic Area, the United Kingdom and Switzerland), you can change your ad consent at any time under “Settings” > “Purchases & leaderboards” > “Ad privacy options”. After the buyout, no ads are shown. If you see an ad that is inappropriate or unsuitable for your age, please email us at hello@lovesurvivor.com and, if you can, describe the ad and when it appeared.
Progress and data
The app keeps your progress only on this device and never uploads it to a server. Deleting the app or clearing its data deletes your progress, and we cannot restore it from a server.
Contact us
Email: hello@lovesurvivor.com. Please include your device model, system version and what happened, and do not send sensitive information. We handle your email as described in the Privacy Policy. Operator: Beijing AtMoment Culture Co., Ltd., C483, Yuquanying Industrial Park, 65 Nansanhuan West Road, Fengtai District, Beijing 100069, China.