Privacy Policy
This policy explains how the Love Survivor: Zodiac Crisis app for iOS and Android (the “app”) handles information. The app is operated by Beijing AtMoment Culture Co., Ltd. (“we”) and published as AtMoment Culture. This policy covers the app only; our website and web game have their own privacy policies.
Summary
You do not need to create an account for the app, and it can also be played offline. Your game records stay on your device, and we run no server that receives your game data. When you are online, the app shows non-personalised ads through Google AdMob, and if you are signed in to Game Center or Google Play Games, it submits your scores to that platform’s leaderboards (on Android, players who already have a Google Play Games profile may be signed in automatically when the app starts). Purchases are handled by Apple or Google. Apart from that, content leaves the app only when you choose to save, share or copy it.
Information stored on your device
So that you can continue playing and create keepsake images, the app keeps the following in its private storage: a randomly generated six-digit player number (not an advertising identifier and not derived from hardware identifiers), the player name you choose to enter, your choices and progress, achievements, the language of your saved game, per-sign match counts and ad results used to control how often ads appear, your purchase status (the Android version also keeps the store purchase receipt so that it can check the purchase offline), and your music, sound effect and vibration settings; if you are signed in to Game Center or Google Play Games, it also keeps your platform player ID and any scores not yet submitted. Google’s consent component also stores your ad consent choice on the device. None of this is sent to us. Deleting the app or clearing its data in system settings removes it. The Android version is set to exclude its data from the system’s cloud backup and device-to-device transfer; iCloud or computer backups of an iOS device may include the app’s data, as managed by your backup settings.
Creating and saving images, and permissions
Stage Certificates, letters, Memory albums and Love Death Certificates are created on your device. Temporary files are kept in the app’s cache and may be cleared automatically by the system or the app. The app writes an image to your photo library only when you tap “Save”: on iOS it asks for add-only Photos access and cannot read your library; on Android 10 and later it writes the app’s own image through the system media store and does not request permission to read photos or storage. Declining does not affect play, and you can change your choice later in system settings. You manage saved images in your photo library; deleting the app does not delete them.
Sharing and copying
The app passes the selected image and text to the system share sheet only when you tap “Share”. You decide in that sheet whether and with whom to share. The app you choose handles what it receives under its own privacy policy; we cannot control or delete those copies. When you tap “Copy”, the app writes text to the system clipboard and never reads the clipboard.
Ads
The app uses Google AdMob, provided by Google, to show a closable full-screen ad before some matches. We set ads to non-personalised: your information is not used for interest-based targeting, and the app does not ask for tracking permission on iOS. Even for non-personalised ads, Google collects information about your device and the app while you are online to serve ads, limit how often they appear, produce aggregated reports and prevent fraud, such as your IP address, an approximate location derived from it, device model and system version, ad interactions, diagnostic information (such as app performance and crash data) and, where the system allows, device identifiers such as the advertising ID and, where applicable, identifiers related to accounts signed in on the device. Google handles this information under its own policies; see https://policies.google.com/technologies/partner-sites. In regions where consent is required (for example the European Economic Area, the United Kingdom and Switzerland), the app first asks for your consent through Google’s consent tool; you can change your choice at any time in the app under “Settings” > “Purchases & leaderboards” > “Ad privacy options” (this option appears only in regions where consent is required). No ads are shown offline, and that never stops a match from starting. After the buyout, the app shows no ads.
Purchases
When you make the one-time purchase (the buyout), payment is handled by Apple (App Store) or Google (Google Play). We do not receive your card or other payment details; we only receive the transaction and sales reports Apple or Google provide. The app stores your purchase status on the device and confirms and restores purchases through the App Store or Google Play; we run no server that stores purchase records.
Leaderboards
If you are signed in to Game Center (iOS) or Google Play Games (Android) on your device, the app submits your game scores to that platform’s leaderboards and, when you choose to view leaderboards, opens the leaderboard screen provided by the platform. To make sure scores belong to the right player, the app reads your platform player ID and keeps it only on your device. On Android, players who already have a Google Play Games profile may be signed in automatically when the app starts; the app does not prompt you to create a new profile on its own, and may ask you to sign in or create a profile only when you open the leaderboards yourself. Other players can see your platform nickname and scores, as your platform settings allow. Apple or Google handles this data under its privacy policy. The app never uploads the player name you enter in the game to a leaderboard. You can sign out of Game Center or Google Play Games in system settings.
What we do not do
We do not sell or rent personal information or use personalised ads. The app does not ask for tracking permission on iOS; for the information Google collects to serve ads, limit how often they appear, produce aggregated reports and prevent fraud, see “Ads” above. The app does not request location, contacts, camera or microphone permission, does not read your photo library and does not ask for an account or your real name.
Contacting support
The app has no feature that sends feedback automatically; for the diagnostic and other information that Google’s ad component collects automatically, see “Ads” above. You can open the support page from “Settings” > “Feedback” and contact us at hello@lovesurvivor.com. We then receive your email address and whatever you choose to tell us. We use it only to reply to and handle your request, and delete it 12 months after your request is resolved, unless the law requires us to keep it. Support requests are handled by Beijing AtMoment Culture Co., Ltd.; the related emails are sent, received and stored using Google's Gmail service (Google LLC, United States), and Google may process this data on servers in several countries and regions. Please do not send sensitive information or other people’s personal information.
Legal bases and international processing
Where the law of your region (for example data protection law in the European Economic Area or the United Kingdom) requires us to state a legal basis, we process information about you on these bases: showing ads in regions where consent is required, on your consent, which you can withdraw at any time without affecting earlier processing; providing features you choose to use (such as ad-free status after a purchase and leaderboards), to perform our contract with you; and answering support requests, preventing fraud and keeping the app secure, on our legitimate interests. We are based in China, and service providers such as Google may process information in the United States or other countries and regions, so information may be processed outside the country or region where you live. Where applicable law requires it, we rely on safeguards it recognises, such as standard contractual clauses. If applicable law requires us to appoint a representative in the European Union or the United Kingdom, we will publish their contact details in this policy.
Age
The app is intended for users aged 16 and over and is not designed for children. We do not knowingly collect children’s personal information. If you believe a child has given us personal information when contacting support, please contact us and we will delete it.
Your choices and rights
You control the game information on your device directly: you can change or clear your player name, delete saved images, or delete the app and its data. In regions where ad consent is required, you can change or withdraw your consent at any time under “Settings” > “Purchases & leaderboards” > “Ad privacy options”. For support requests you have sent us, you may ask to access, correct or delete the related information as applicable law allows, and you have the right to complain to your local data protection authority. Contact us at privacy@lovesurvivor.com. For data handled by Google or Apple, you can also exercise your rights under their policies.
Changes to this policy
If we add or change features in a way that affects how information is handled, such as a new advertising partner, accounts or cloud saves, we will update this policy and the privacy details in the app stores first, and show the new effective date on this page.
Contact us
Beijing AtMoment Culture Co., Ltd., C483, Yuquanying Industrial Park, 65 Nansanhuan West Road, Fengtai District, Beijing 100069, China. Privacy questions: privacy@lovesurvivor.com. Other support: hello@lovesurvivor.com.